Accredited Customer Experience (ACX) Professional
The ACXP training programme encompasses theoretical and practical training in customer centric concepts and tools from the CEMMethod - designed to enable you in strategic customer centric design and transformation. We believe in a learning by doing approach, therefore this course entails the practical application of key learnings to a real-life case study for maximum benefits to be realised. Attendees will attain the globally recognised ACX Professional level accreditation through the BP Group.
Description
This one-day course gives you a practical introduction to customer-led thinking using the globally recognised CEMMethod™, developed by our long-standing partner, the BP Group.
By the end of the day, you will be able to:
- See your business from the customer’s point of view (not internal processes)
- Clearly define different customer needs and what success looks like for them
- Reframe your goals around delivering measurable customer outcomes
- Apply simple, proven tools to start improving experiences immediately
This is a hands-on, practical session that focuses on doing, not theory — giving you a clear starting point to shift towards customer-centric ways of working. As a result there is no exam requirement.
Who should attend?
Suitable for Salespersons, Customer Experience Managers, Business Managers, Leaders
What you will learn
- Over the course of one day, delegates will learn the CEMMethod® and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies
- A number of tools are introduced and utilised to ensure that the method is understood and applied