Certified Process Professional
The Certified Process Professional (CPP) training programme is a hands-on, immersive course that combines theory and practice to build strong capability in customer-centric process design and optimisation, using the globally recognised CEMMethod.
Description
The programme follows a learn-by-doing approach, where delegates apply key concepts and tools to a practical, real-life case study ensuring immediate relevance and tangible outcomes.
On successful completion of the two-day course, and through active participation and concept playbacks, delegates will be awarded the internationally recognised CPP accreditation through the BP Group.
The CPP course is ideal for individuals who are in a position to influence and improve business processes and customer experience at an operational level. This includes customer-facing and customer-enabling roles across the value chain. No prior experience or prerequisites are required.
Overview
• Develop an understanding of Outside-In thinking and unpacking the Successful Customer Outcome.
• Understand the relationship between Business Process and Customer Experience principles
• Rapidly map a current state journey while applying key process diagnostics, for customer centric improvement, into an optimised future state journey.
• Develop a prioritised action plan relating to people, process and technology that will allow the optimised journey to come to life.
• Showcasing learnings and playing back your solution to fellow delegates.