Customer Experience Management

Certified Process Professional

Certified Process Professional

Accredited Customer Experience (ACX) Masters

The ACXM training programme encompasses theoretical and practical training in customer centric concepts and tools from the CEMMethod - designed to enable you in strategic customer centric design and transformation. We believe in a learning by doing approach, therefore this course entails the practical application of key learnings to a real-life case study for maximum benefits to be realised. Attendees will attain the globally recognised ACX Masters level accreditation through the BP Group.

Certified Process Professional Masters

Certified Process Professional Masters

Certified Process Professional Champion

Accredited Customer Experience (ACXP) Professional

A one day overview of The ACX training programme encompasses theoretical and practical training in Customer Centricity concepts as well as the CEMMethod™ for strategic customer centric transformation.

CX Bootcamp

ACX Professional

1 Day Interactive workshop coached by Industry Leaders covering an oversight of the ACX Programme

Certified Process Professional

The Certified Process Professional Masters course is facilitated over 6 x half-day sessions delivered in a virtual classroom-style engagement via MS Teams and Miro. Whether you are already CPP (Professional level) certified or have not yet been exposed to this programme, this exclusive virtual programme encompasses theoretical and practical training in customer centricity concepts and the CEMMethod™ for customer experience improvement.

Certified Process Professional Master

The CPP training programme encompasses theoretical and practical training in customer centric concepts and tools from the CEMMethod™ - designed to enable you in strategic customer centric design and transformation. We believe in a learning by doing approach, therefore this course entails the practical application of key learnings to a real-life case study for maximum benefits to be realised. The course is facilitated by experienced iqbusiness coaches over 4 days, in-person.

Accredited Customer Experience (ACX) Masters- Remote

The ACX Masters training programme encompasses theoretical and practical training in customer centric concepts and tools from the CEMMethod - designed to enable you in strategic customer centric design and transformation. We believe in a learning by doing approach, therefore this course entails the practical application of key learnings to a real-life case study for maximum benefits to be realised.